staff adequately assigned or arrange delivery. If the lessor cannot meet this order it can be refunded by the lessor.
- In the following circumstances extra fees will apply to your booking;
4.1 Each job has an allocated time of 10 minutes for pick up and drop off. If it exceeds this time further charges will be applied, we need to be told about any stairs, steep hills, narrow passageways etc.
4.2 On pick up of hired items if they are not ready for collection and if it’s taken an extra amount of time, further charges will be applied. The lessor can’t be waiting around for you to unfold tables, stack chairs, clean machines etc.
4.3 The machines must be cleaned and there should be no traces of food leftover. The slushy machine and soft serve machines must be fully drained and then flushed with water twice to ensure it’s not stained and to prevent damage to seals within the machines. If when we pick up the machines, it’s not cleaned then a cleaning fee will be applied. If the lessor needs to wait for you to arrange the payment on the day and it exceeds normal times, a waiting fee will be charged. The lessee needs to insure the money is ready for the driver.
4.4 All equipment must be kept cleaned including dance floors if failure to keep them clean the lessor will be charged.
4.5 On pick up on tables and chairs they must be already wiped over and clean with nothing sticky on them. Marquees must not have anything sticking on them. Otherwise, a cleaning fee will apply.
4.6 There must be parking allocated to our driver and access must be easy, any fines or costs for parking will be passed onto the lessee.
4.7 If any details on your invoice are incorrect, we won’t be liable for them. Any extra charges will be taken from the bond if any details are incorrect and cause our staff to increase working time.
4.8 We only deliver to ground level to the front of the building or house, if we need to deliver beyond this you must let the lessor know or you will be charged extra for time.
4.9 Any waiting time our staff must wait for any reason will be a charge
4.10 The hire is for one day unless agreed upon mutually in writing by both parties. Failure to return the hired items or inability for our drivers to access the hired items for pick up will incur a daily charge for the hired items for any days beyond the agreed hire period. This may be taken from the bond, and any additional charges incurred may be charged to a credit card or invoiced. If the lessee fails to return the hired items, the lessee gives us permission to enter the premises of where the hired items is held to collect the hired items without being responsible for any damages caused to enter the premises. The lessor will also report it to the police as stolen.
- General terms and conditions
5.1 The lessee providing email addresses upon booking agree to periodically receive email specials.
5.2 Lessee agrees to defend, indemnify, assume liability for and hold lessor harmless from any and all claims, demands, damages, losses, suits, proceedings, penalties, expenses or other liabilities including attorney fees and court costs, arising out of or resulting from the use of the hired items, regardless of the basis.
5.3 If any court determines that any provision of this agreement is invalid or unenforceable, any invalidity or unenforceability will affect only that provision and will not make any other provision of this Agreement invalid or unenforceable and shall be modified, amended or limited only to the extent necessary to render it valid and enforceable.
- On the day of the hire:
6.1 In the following circumstances full costs will be payable by the lessee if we cannot undertake our work or if extra delays happen because of any of the following;
6.2 If you are having our hired items in a public space or non-residential the lessee will need to seek approval from the necessary parties.
6.3 If the lessee is having our hired items in a public space or non-residential the lessee will need to seek approval from the necessary parties.
6.4 If the lessee is not present at the time of delivery or does not respond to any communication from the lessor, the lessor will wait 10 minutes before leaving. If the lessor is more than 10 minutes late the lessor has the right to cancel the booking. The lessee will be fully liable for costs.
6.5 If the lessor has hired an inflatable with a Velcro banner & the banner detaches or comes off from the inflatable the lessor will not be liable, the banner can easily be blown off by wind or dislodged.
6.6 All inflatables are secured the best way possible by the lessor, if at any time it becomes loose you must stop the use of the inflatable & contact the lessor immediately. The lessee must ensure they provide adult supervision & all rules are followed when using any of the lessor’s products & services. The lessor does not take responsibility for any injuries that arise from the use of its products or services.
- In the following circumstances we cannot be held liable;
7.1 The lessee must inspect and check all hired items and notify lessor at the time of delivery if there are any hired items missing, damaged or unfit for use. Failure to do so will see the lessor responsible for any damages or missing hired items upon pick up.
7.2 The quality of photo printed from the photo booth depend upon several factors including external lighting, backdrops etc. We cannot be held liable if the photos come out darker than required.
7.3 Before the lessor leaves on the night you must ensure you have a copy of the USB media from the photo booth the lessor cannot be held liable once they leave and a fee of $50 may apply to obtain the copy of the photos. The lessor cannot be held liable if the media is lost.
7.4 Once the photo booth has been set up and the lessor has left no further changes can be made to the template or position to the photo booth.
7.5 If the lessee has hired a gelato cart, they must provide the lessor a freezer to keep the gelato inside until the freezer is ready. Failure to do so the lessor cannot be held liable if the gelato melts.
7.6 You will be emailed a receipt on the day via the lessor’s tablet or phone, if you don’t receive within 10 minutes please contact us immediately via firstname.lastname@example.org. This is your proof of payment and very important.
- In the following circumstances extra fees will apply to your booking;
8.1 The lessee must ensure all vehicles are moved and there is a clear entry for the lessor to enter. All garbage bins, bikes, lawnmowers are moved. The lessor can’t be waiting around while you move this stuff away as they have to get to the next job to setup. If this information is not told to us at the time of booking, the driver may refuse to deliver the hired items or the extra charges incurred may be charged to your credit card.
8.2 Payment must be made to the lessor before we setup either by cash only. The lessee must ensure they have the correct amount as change is not given. If you need change it will be refunded at the end of your hire.
8.3 The lessor does not set up chairs and tables, the lessor will ask the lessee of where they would like the hired items once you have told the lessor you must not change your mind as it’s not possible for the lessor to be moving the hired items around.
8.4 Most equipment is only delivered to the front yard of the lessee, this includes tables, chairs, wine barrels, fun food machines & may include more items. If you want it delivered beyond this, you must let the lessor know within 48 hours of your event date.
8.5 Please be aware that streamers, poppers, silly string, face paint, chewing gum, shoes, food and drink MUST always be kept away from the inflatable & our hired items. If the above-mentioned hired items are in contact with the inflatable or any hired items and it has been damaged or need cleaning it will be considered malicious and the bond may also be surrendered, and you will be liable for the full cost of repairs, transport costs associated with the repairs and the loss of business costs while the castle is repaired.
8.6 Any missing, lost, stolen or damaged items while in the care of the lesser will be fully liable for costs to replace with a brand-new unit. The lessee will be sent an invoice for the due amount, any cancelled bookings because of the item being lost, missing, stolen or damaged will be fully paid for by the lessee.
8.7 If hired items need to be taken beyond ground level.
8.8 The lessee’s event space is more than 20m from where our vehicle can pull up (e.g. in a shopping centre which is 100m away from the loading dock, or a park picnic area that is far away from where we can enter)
8.9 If the lessee’s hired items need to pass through stairs, elevators, escalators or a steep descent.
8.10 If the lessee requires a drop-off or pick up outside the hours of 9 am-5 pm. (e.g. night pick up, early morning delivery)
8.11 If the lessee requires a specific delivery time and cannot accept the delivery between the hours of 9 am-5 pm. Usually, a 3-hour delivery time window is given.
- Pick up of hired items:
9.1 Pickups are from our warehouse located on in St Marys or Erskine park, depending on availability it will be from either of these.
9.2Pickups are on Friday & drop-offs are on Monday for weekend hires. The hours for both are 10 am to 2 pm. You will be given a time and you must arrive at this time; our warehouse is appointment only & there are not always staff there. If you do no arrive at the quoted time you might charge at an hourly rate of $30 in blocks of 1 hour.
9.3 We strictly don’t allow pickups on weekends currently.
9.4 We don’t have our hired items on display for the lessee to come and see.
9.5 The lessee must have a suitable vehicle to pick up the goods in.
9.6 The lessee must bring packing blankets and adequate strapping to secure the hired items for transport.
9.7 Handling fee of $10 may apply to orders to orders below $100.
9.8 Weekend hire rate will apply to all items if you choose to pick up on Friday and return Monday, we may at times waive this fee.
9.9 Payment for the due amount shall be paid in cash or bank transfer 7 days prior to your pick-up date.
- Fun Points:
10.1 Points only added once payment has been made in full and the hire date has passed
10.2 Points can’t be cashed out or transferred anyone
10.3 Points can’t be used to pay the bond
10.4 One point equals Ten cents
10.5 Fun points never expire
10.6 You earn ten points for account sign up these points can’t be used towards your 1st booking
10.7 You earn fifty points for referring someone these can be used straight away. Can refer as many people as you like.
10.8 We reserve the right at any time without notice to cancel the program or change the value of the points.
By continuing with this order, you agree and accept our terms and conditions. A cooling-off period of 12 hours from once the bond or invoice has been created whichever comes first will apply. If the 12 hour cooling off period is within the 7 days of the event date the lessee has a special cooling-off period of 1 hour which they will be allowed to disagree to the above terms and conditions. If you don’t agree to the terms and conditions your order will be cancelled. Any amounts paid are not refundable. Our terms and conditions are viewable on our website at any time.
- Bond request refund
11.1 The bond will be refunded back to the lessor the same way it was paid as per our bond process attached to the email at the time of the booking. You will be required to submit the payment details required to obtain your bond refund. The lessor does not store any banking details on file so it’s important to ensure the details are correctly given. Any details which are given incorrect the lessor is not liable for.
11.2 If you don’t receive a reply from us within 48 hours of submitting your email, please call us on (02) 9833 4456. The lessor won’t be held liable if the bond refund is not requested by within 3 months of your hire. If you fail to get in contact with us after 3 months the bond will be forfeited or can be carried over to future bookings.
11.3 The bond paid by the lessee can be used for any amounts that are due to the lessor.
- Payments terms and conditions
12.1 Any extra fees, charges or expenses owing to the lessor as stated above in our terms and conditions will come from your bond, however, if your bond doesn’t cover this you will be issued a bill/invoice to make payment for that.
12.2 You will be required to pay the amount due to the lessee if payment is not made 24 hours from the event date or when first cancelled whichever comes first a $10 late fee will apply, if payment has not been received within 7 days of your event date or when cancelled whichever comes first a final $20 late fee will apply. If payment still hasn’t been cleared it will be handed off to our credit management company, Marshall Freeman Collections where an additional fee of 20% plus GST will apply to any amounts already owed to the lessor. At any time the debt might be escalated by the lessor straight to collections after 24 hours of the event date or when cancelled whichever comes first.
12.3 Any disputed payments made by the lessee in which the lessor has been charged by their merchant this fee will also be passed onto the lessee.
12.4 Any hired items that stop working or not fit for purpose may be given as a credit for your next order. The final decision will be up to the lessor, refunds aren’t provided.
5 If a credit is applied to a booking granted by management, the lessee has 6 months to use this credit from the time of the original booking.
The terms and conditions can only be amended by the lessor. The terms and conditions can be updated at any time by the lessor. Updated terms and conditions will be provided to the lessee. If the lessee doesn’t agree with the new terms and conditions the old terms and conditions will still apply.
Any fees or costs that do arise the lessee will be liable for costs. The lessor will attempt to charge the credit card on file and if unsuccessful may commences action to recoup costs which includes passing your information to our debt collector or seeking legal action towards the lessee.