Frequently Asked Questions

Do you setup the equipment?

Some equipment will include free setup you can refer to get product before you hire them or simply contact us. Our slushy machines, soft serve machine, pan cake machine, marquees are all setup by our staff for you & also packed up so you don’t need to worry about them. All other fun food machines are placed where you would like them ready to go, Other items are delivered in a neat pile for you to setup for example tables & chairs. Should you want something setup by our team, it is essential that you let us know when booking so we can book this in so we can ensure our driver’s delivery schedule has the extra time factored in. An additional fee will be applied to cover the labour time, and this can be discussed when making your booking.

Are the fun food machines easy to use?

Yes super easy! We will show you on the day how it works and run through a demonstration until you understand it completely. We also provide an easy to follow instruction sheet for you to follow.

When do you deliver?

We deliver before your party and pick up when it finishes. To have items delivered earlier and picked up later for example delivered the day before and picked up the day after please contact us.

What areas do you service?

We service most of the Sydney metro area. If you are outside of the our delivery zone, feel free to contact us as we still may be able to deliver to you.

Can I make a booking during the week?

Yes – absolutely! After-school parties, Kindy and Playgroup Parties or corporate events are very popular.

Are your products safe?

All equipment is manufactured, operated and maintained in accordance with the Australian Standard which is the most comprehensive standard in the world. Funtime Party Hire always operates within requirements of this.

Are you insured?

Yes, we have Public Liability Insurance of up to $20,000,000. Contact us if you require a copy of our certificate.

What is the best way to contact Funtime Party Hire?

Our friendly staff are on hand to be contacted a number of ways. Either by phone on 9833 4456, email, via our website, live chat, Facebook, Instagram or via text message. We have made many easy ways to get in contact with us.

How to make a booking?

The easiest & fastest way to make a booking is via our website, add the required items to your cart and checkout however you can also email us, contact us via live chat or call us on 9833 4456 to get started.

Will underground pipes affect you?

Yes we need to know of any underground utilities eg, water pipes, electricity etc. You must tell a member of staff before the day of the event we do not take responsibility for any damage to underground utilities, so therefore need to be advised before delivery if there are any utilities that are close to the ground. If so you will require sand bags if we cannot peg the castle down.

Can I have a jumping castle on a slope?

Slopes can be OK but please check with us first as some people can be overly cautious and rule out a perfectly acceptable site. Safety will always be our highest priority. Send us a photo if you are in doubt. Always happy to recommend the best for your jumping castle party.

What power is required for the jumping castle?

A power point (240volt) should ideally be available within 25 metres of the jumping castle. It can be an absolute maximum of 50 metres before you will require a generator for which there will be an additional charge.

Can I have a jumping castle in a park?

Yes we can. However you must get council permission and forward this onto us. We can also provide a generator if needed at a cost if there is no power at the park.

How long does setup take?

Generally within 15-20 minutes if there is easy access.

How long is pack up?

Generally within 20-25 minutes if there is easy access.

What happens when it rains?

All our jumping castles have rain covers that will allow your party to proceed in light rain. If we have already setup the jumping castle and you feel it will pose a risk to the people on the jumping castle simple get everyone off the jumping castle and switch if off and call Funtime Party Hire on 9833 4456 to let us know. Once the rain has passed it can be switched back on. Never operate the jumping castle in heavy rain. It will be up to Funtime Party Hire if the jumping castle will be cancelled due to the weather either prior or on the day of the hire. We want to insure everyone is safe.

Are your castles clean and in good condition, and are customers responsible for any damage or cleaning of the castle after use?

All our jumping castles are cleaned and in top working condition. Customers are responsible for any damage to the castle caused by misuse or negligence and damage charges apply for the cost of repairs. Our jumping castles are professionally cleaned and disinfected weekly. Customers must check that the castle is in a clean state prior to pick up. An additional cleaning fee of $50 may apply if the jumping castle needs to be additionally cleaned after your hire. You are not bring anything into the jumping castle that may cause damage or mess. The main things are: shoes, sharp objects, streamers, silly string, children with face painting, food and drinks. All of those things will damage the castle in some way (staining or tearing the vinyl). Please be very careful as you will be charged for the cost of any repairs.

Does the jumping castles have any type of rain and sun cover?

Yes, most of our jumping castles have sun and light shower cover. They are waterproof to a certain extent. It is best to keep an eye on the forecast for the day of your event and monitor it throughout.

How many children can be on the jumping castle at the same time?

Depending on the jumping castle, they can hold between 10 to 16 children. The person supervising will need to ensure an appropriate mix of children is on the castle at any given time.

Does the jumping castle require continuous supervision at all times?

A responsible adult over the age 18 must supervise at all times.

Can we move the castle?

No. You cannot move the castle once it has been installed. If you require it to be moved, a member of staff must move it and this may incur a cost. The contract is made void if the castle has been moved. Meaning you won’t be covered by our public liability insurance and will be liable for all fees and claims that arise.

Does the castle need to stay up the whole time?

It can be turned off once finished being used. Just remember that staff members will need to inflate the jumping castle on arrival to check it over. If you do turn it off and it won’t turn on for any reason a call out fee may incur. The call out fee will be 50% of your delivery fee added on.

Will the jumping castle be delivered and setup before the party starts?

Depending on the arrangements made, in some cases we may need to deliver the jumping castle much earlier than your party starts, but in most cases our staff may deliver 30 min prior to your start time.

How far does the castle need to be from any walls, tree branches or nearby structures?

We require a minimum of 100cm (1m) from the back and sides and 150cm (1.5m) from the front

Do you deliver and setup the jumping castle in my backyard?

Yes, we deliver and setup the jumping castle. There needs to be at least 90cm clearance between access path without any obstructions such as air conditioner units and water heaters in the way.

Can I place the jumping castle on any type of floor?

Our jumping castles suit almost any type of floor that is flat, with minimal slope. If it’s going on cement, artificial grass or floorboards then you will require sandbags and or safety mats which are extra.

What is the height clearance needed?

Each castle is different in height so please check jumping castles’ dimensions on our website, or call us.

How much space is required

Most of our castles will fit on a 5m x 5m area but you can check each castle’s dimensions on our website, or by calling us.

How long is the hire period?

You can hire the jumping castle from either 4 hours, full day, overnight or a full weekend hire. The choice is up to you. If you only need it for 2 hours or require it for the full weekend we can cater to your needs.

Do you price match?

We sure do. If you find a cheaper price we’ll match it and beat it by 10%. This is subject to availability and terms do apply.

What do I pay to make a booking?

To make a booking all we require is a holding bond up front. It’s generally around $50, the balance remaining you can pay on the day so you have plenty of time to save. This holding bond is refunded back to you at the end of your hire by the method you have paid. If you paid your holding bond by credit card, bank transfer or PayPal it will be released back to you.

How do I make payment?

Payments of the bond can be made by bank transfer, PayPal or credit card by calling our office. Payments for due amounts can be paid by bank transfer or cash on the day. If paying by cheque please allow up to 7 business days before your hire to insure it does clear in time.

How much is delivery?

Depending on what you order delivery can be free. It’s best to get in contact with us to discuss further.

Are there setup fees?

Most of our products come with free setup including jumping castles, marquees etc. Some equipment like tables, chairs etc do not come with setup included. Get in contact with us to discuss what you would like to hire.

Can you pick up anytime?

Most of our deliveries are done between 9am & 6pm. If you need a delivery or pick up outside of this time please get in contact with us to discuss your options.

What are Fun Points?

As a customer at FuntimePartyHire.com.au, every dollar you spend will earn you 1 Fun Point. Fun Points are bonus points that save you even more on future purchases! At checkout, simply redeem the points you have earned for further discounts. Earn enough points and get items for FREE!

How do I earn Fun Points?

Fun Points are credited to your account automatically for every successfully completed hire. So they will not show straight away in your account.

How can I redeem Fun Points?

You can use Fun Points to hire anything on our website. Simply redeem the Fun Points during the checkout process in order to get a further discount. Or, if you have enough Fun Points, you will be able to get the items you want for FREE!

Do Fun points expire?

No. Fun points never expire.

What is the value of Fun Points?

Currently 1,000 Fun Points is equal to $50. (Your Fun Points) x 0.05 = $ Value.

Is there a limit to how many points I can earn?

No! Every member can earn unlimited Fun points.

Can I transfer my Fun Points to another person?

Unfortunately the points are not directly transferable.

What happens if I cancel my hire?

Points are only added once you have paid in full and the order has been completed by us.

Do I earn Fun Points for phone orders?

Yes, both online & offline orders you will earn points with us.

How to earn Fun Points for referring someone

Once the order is paid & completed the points will be added to your balance.

My Fun Points aren’t showing

Give us a call on (02) 9833 4456 or email us. We’ll be more then happy to look into it for you.

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